Overnight Nurture (£21/hr, 8hrs min.)

Cancellation Policy

Last updated 23 June 2025 Booking & Payment Full payment on booking — All services must be paid in full to secure dates. Late bookings — Reservations made < 48 h before the start time are payable immediately and fall under the same cancellation windows (see below). Card-on-file — The client authorises Cradle Bean Ltd. (“we”, “our”) to charge the stored card for approved extras (e.g. shift extensions, surcharges) and late-cancellation fees. Proof of payment — A paid invoice is emailed automatically; this forms the contract between Cradle Bean and the client (“you”).  2. What the Fee Covers Exclusive reservation of a qualified Carer for the booked shift(s). Standard travel within Transport for London Zones 1–3. Basic consumables carried by the Carer (hand-sanitiser, gloves, log sheets). ​ 3. Cancellation, Rescheduling & Refunds Medical-emergency carve-out — Provide hospital/GP note within seven days and fees are waived (minus £20 admin). Force majeure — Neither party liable for events beyond reasonable control; shifts are rescheduled without charge when conditions allow. ​ Cancellation & Refund Windows  48 hours or more before the shift – 100 % refund plus one free reschedule   24 to < 48 hours – 75 % refund (25 % fee retained for carer retainer + admin)   Less than 24 hours or no-show – 0 % refund (100 % fee)   Medical emergency exception – Provide hospital/GP note within 7 days; fee is waived, £20 admin charge applies.    Force-majeure events – Shift is rescheduled without charge once conditions allow. ​ 4. Surcharges & Extras   Travel beyond TfL Zone 3, residential parking permits, Congestion/ULEZ charges – re-billed at cost    Bank-holiday shifts – + 50 % on the hourly/package rate    Twins or multiples – + 20 % to cover additional workload and twin-trained staff    Shift extensions – billed in 30-minute blocks at the same hourly rate and charged within 24 hours    Specialist add-ons (lactation home visit, post-birth body therapy, meal packages) – quoted and invoiced separately before delivery ​ ​5. Client Responsibilities Provide safe, smoke-free environment and suitable sleep surface for the Carer (night shifts). Supply adequate baby consumables (nappies, formula, expressed milk). Disclose allergies, pets with behavioural issues, or contagious illness in the household. Maintain home insurance; Cradle Bean is not liable for acc

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